Getting Started with Meztezz POS

by Meztezz Team

Welcome to Meztezz! Whether you run a small café, a busy bar, or a chain of restaurants, this guide will walk you through getting set up — and show you what your new POS can do once you are.

Meztezz is built to work offline-first, which means billing never stops even if your internet drops. When you’re back online, everything syncs up to the cloud automatically.

What You’ll Need

  • A Windows or macOS computer for the billing counter
  • Android phones or tablets for your waiters (the Captain App)
  • A thermal printer for bills and kitchen tickets (KOTs)
  • A local Wi-Fi network so the captain phones can talk to the billing computer
  • An internet connection for the cloud dashboard (the POS itself works fine without it)

Step 1: Install the POS Terminal

Head to meztezz.com/download and grab the installer for your computer — Windows (.exe) or macOS (.dmg). It’s a small download and installs in a few minutes.

When you open it for the first time, a 15-day free trial activates automatically — no account or credit card needed. You get the complete POS with every feature unlocked.

The rest of your setup — taxes, service & packaging charges, menu, tables and floor plan, kitchen stations, printers, and additional staff & roles — lives in the Settings / Masters area inside the app. You can do it in any order, and you can come back to it any time. See Setting Up Your Masters for a step-by-step walkthrough.

Step 2: Set Up the Captain App

Install the Captain App on your waiters’ Android phones or tablets. It connects to your POS terminal over your local Wi-Fi — no internet required.

Each waiter logs in with their own PIN, so you’ll always know who took which order. From the phone, they can:

  • See live table status (available, occupied, reserved, blocked)
  • Take new orders right at the table
  • Add items to an existing order
  • Send orders straight to the kitchen

This means fewer trips between the table and the counter, faster service, and no scribbled paper chits.

Step 3: Set Up Your Kitchen Display (Optional)

If you’d rather not deal with paper KOTs, set up a tablet or screen in the kitchen with the Kitchen Display System (KDS). Orders show up the moment they’re placed, and your cooks can tap to mark items as “ready” — no shouting across the kitchen.

You can set up different screens for different stations (one for the tandoor, one for the bar, etc.) so each station only sees what it needs.

Step 4: Connect to the Cloud Dashboard

When you’re ready to sync your data to the cloud, create an account at app.meztezz.com/register with your restaurant name, owner name, email, phone, and password. Once you’ve verified your email and logged in, go to Outlets in the sidebar — your first outlet is created automatically, and its card shows a Terminal Setup Code (format: MEZTEZZ-XXXX-XXXX-XXXX). Copy that code, then on your POS go to Settings → License → Cloud Link, paste it in, and click Link to Cloud. See Installing & Activating Meztezz for the full walkthrough.

Once linked, your POS quietly syncs sales, payments, stock, and staff activity to the cloud whenever it’s online. From the cloud dashboard you can:

  • Check today’s sales, top items, and busy hours from anywhere
  • See live KPIs — net sales, average order value, items sold, pending kitchen tickets
  • View charts for revenue trends, payment breakdowns (cash, card, UPI), and hourly performance
  • Track customer credit (khata) balances
  • Manage multiple outlets from one place

Step 5: Day-to-Day Billing

You’re ready to take orders. Meztezz handles:

  • Dine-in with tables, table merging, transfers, and reservations
  • Takeaway and Delivery with counter tokens
  • Aggregator orders — orders from delivery platforms like Zomato and Swiggy (directly, or through the UrbanPiper integration) flow in automatically, with the right GST treatment applied: because the aggregator already collects and remits the GST on these orders (Section 9(5) of the CGST Act), Meztezz doesn’t charge it again
  • Walk-ins & waitlist for when you’re full

At the bill screen, you can:

  • Apply discounts or coupon codes (with manager approval if you want)
  • Apply offers and promotions that you’ve set up (BOGO, percentage-off, etc.)
  • Use loyalty points — customers earn points on every bill and redeem them later
  • Accept part-payments across cash, card, and UPI
  • Print a GST-compliant invoice on your thermal printer

If a customer wants to pay later, put it on their Khata (credit account) — Meztezz tracks the balance and you can settle it whenever they come back.

Stock & Inventory

If you track inventory, Meztezz can do it without slowing down billing:

  • Link recipes to menu items so ingredients are deducted automatically
  • Get low-stock alerts before you run out
  • Track wastage with reasons (spillage, expired, etc.)
  • Manage bar stock separately — open bottles, drink recipes, bottle transfers
  • Do physical stock counts and see variance reports
  • Capture expiry dates when stock is received — Meztezz flags items nearing expiry in its alerts, and when an expired batch is next touched during ordering it’s automatically pulled out of sellable stock and logged as wastage. (It’s a just-in-time check tracked per delivery, not full batch tracking — for high-risk items, a manual count is still your best tool. See Stock & Inventory in Practice.)

Refunds & Cancellations

Mistakes happen. Cancel an unpaid order with one tap. For paid or completed orders, Meztezz generates a proper credit note (with GST reversal) and tracks the refund — no manual accounting needed.

Reports

Meztezz ships with a comprehensive set of reports, both on the POS and the cloud dashboard:

  • Day-End / Z-Report — your complete closing summary
  • Sales by item, category, table, hour, or staff
  • Tax / GST breakdowns
  • Payments by mode
  • Stock movements, wastage, food cost, expiry, consumption
  • Aggregator performance
  • Refunds, discounts, cancellations
  • Staff attendance and leaderboards
  • Reservations and credit (khata) statements

Every report can be exported as a PDF (with your restaurant header) or Excel file, so you can share it with your accountant or save it for your records.

Multiple Outlets

If you have more than one location, you can manage them all from the same cloud dashboard. Each outlet has its own setup code, its own staff, and its own reports — switch between outlets and see each location’s sales, staff, and reports from one dashboard.

What If the Internet Goes Down?

Nothing changes for your staff. Billing, KOTs, captain orders, KDS — all of it keeps working on your local network. The moment internet returns, the POS catches up the cloud automatically. You’ll never lose a sale to a flaky connection.

You’re All Set!

That’s the tour. Most teams are comfortable with Meztezz on day one — the screens are designed for busy restaurant staff, not for accountants.

Need a hand? Our team is just a message away. Contact our support team anytime, or drop us a line at bazimat@gmail.com.

Welcome aboard — and happy billing!